International Seminar Roads and Highways: optimising services for customer

25-27 april 2011, Kuala Lumpur (Malaysia)

This seminar is organized jointly by the PIARC Technical Committees TC B.1 Good Governance of Road Administrations & TC B.2 Road Network Operations.

Topics of the seminar are:

  • Technical session 1 - Information services and road network decision support systems;
  • Technical Session 2 - Key performance indicators and customer services in road network development, operation and management;
  • Technical Session 3 - Cooperative initiatives between public and private sectors and cooperative technologies.

Two workshops are organized the 26th on:

  • Multi-Lane Free Flow;
  • World Road Congress Preview;
  • Joint Task Force: "Connected Vehicle".

Two technical visits close the seminar the 27th.

Preparatory Documents for the PIARC International Seminar "Roads and Highways"

Proceedings of International Seminar

 

International Seminar Programme - 25-27 April 2011
"Roads and Highways: optimising services of customer"

24 April 2011 (Sunday)

14.00-18.00

Registration
Participants are encouraged to register before start of seminar / Day 1 to facilitate improved flow on event days

First day of the Seminar (25 April)

Hour

Activity and Presenter

08.00-09.00

Registration of participants

09.00-10.00

Panel Session 1 @ Taming Sari 1&2
Use of Fees/Tolls/Taxes Associated with Transportation

Lead Moderator: Paul van der Kroon - (Netherlands)
Panel Members: Alexander Walcher (Austria), Jonathan Spear (UK), Robert Arnold (USA), Philip Walsh (Australia)

10.15-11.15

Opening Ceremony

  • Welcome Speech by Dato'Sri Prof Ir Dr Judin Abdul Karim, 1st Delegate to the World Road Association (PIARC);
  • Address by Paul van der Kroon, Chair of PIARC Technical Committee B1 Good Governance and Road Administrations;
  • Address by Martial Chevreuil, Chair of PIARC Technical Committee B2 Road Network Operations;
  • Key Note Address by Dato' Shaziman Abu Mansor, the Hon. Minister of Works, Malaysia, AND Official Launch;
  • MoU Signing Ceremony.

11.15-11.30

Launch of Exhibition

NetworkBreak

11.30-13.00

Technical Session 1
GOOD GOVERNANCE AND ROAD ADMINISTRATIONS: CUSTOMER RELATIONSHIP AND SATISFACTION

11.30-11.45

Introduction by PIARC Technical Committee B1 @ Taming Sari 1&2
Good Governance and Road Administrations: Customer Relationship and Satisfaction
Paul van der Kroon (Chair TC B1)

 

TRACK 1A @ TAMING SARI 1&2

 TRACK 1B @ TAMING SARI 3

11.45-12.10

Paper 1 - Delivering Public Value - Focus on the Customer (Sweden)
Speaker: Agneta Wargsjo

Paper 3 - Seeking Customer Input and Using It! (USA)
Speaker: Mara Campbell (paper will be presented by Paul van der Kroon)

12.10-12.35

Paper 2 - The True Benefits of Customer Segmentation (Finland)
Speaker: Sanna Kolomainen

Paper 4 - Highway Customer Satisfaction Index Study Towards Establishing Higher Performance on Service Provider (Malaysia)
Speakers: Ir Abdullah Hashim, Dr Nooreha Hussain

12.35-13.00

Q&A

 Q&A

11.45-13.00

Training Session on ITS (by TC B2) @ Sri Panglima 2

13.00-14.00

Lunch @ Warisan Cafe

14.00-16.00

Technical Session 2
MANAGEMENT OF CONGESTED AREAS: PRICING AND TOLLING

14.00-14.15

Introduction by PIARC Technical Committee B2 @ Taming Sari 1&2
Management of Congested Areas: Pricing and Tolling
Martial Chevreuil (Chair TC B2)

 

 TRACK 2A @ TAMING SARI 1&2

TRACK 2B @ TAMING SARI 3

14.15- 14.40

Paper 5 - Congestion Tax in Stockholm, Sweden and the Helsinki Region Congestion Charges (Finland)
Speaker: Petteri Portaankorva

Paper 8 - The Rome City Centre Access Control Scheme (Italy)
Speaker: Illaria Maria Coppa

14.40-15.05

Paper 6 - US Department of Transportation - Urban Partnership Agreement Program: Miami, FL I95 Express Lanes (USA)
Speaker: Robert Arnold

Paper 9 - What Makes the Difference: Optimising ETC Services for the Customer (Greece)
Speaker: Jean Harito

15.05-15.30

Paper 7 - Evolution from Fare Collection to Congestion Management: The Changing Role of Touch'n Go EPS (Malaysia)
Speaker: Khair Ul-Anwar Mohd Yusoff

Paper 10 - Management of Peak Period Congestion along the North-South Expressway (Malaysia)
Speaker: Nik Airina Nik Jaffar, Zul Hisham Hamza

15.30-16.00

Q&A

Q&A

16.00-16.30

Network Break

16.30-17.30

Panel Session 2 @ Taming Sari 1&2
Management of Congested Areas: Reducing Recurring and Non-Recurring Congestion

Lead Moderator: Dato' Ir Hj Ismail Md Salleh (Malaysia)
Panel Members: Robert Arnold (USA), Phil Lawes (Australia) Jason Chang (Taiwan), Mohammad Hikmet (New Zealand)

20.00-22.00

Seminar Dinner @ Seri Melayu

Second day of the Seminar (26 April)

Hour

Activity and Presenter

09.00-11.00

Technical Session 3
MANAGEMENT OF ROAD CORRIDORS: LAND USE AND TRANSPORTATION

09.00-9.15

Introduction by PIARC Technical Committee B2 @ Taming Sari 1&2
Management of Road Corridors: Land Use and Transportation
Martial Chevreuil (Chair TC B2)

 

TRACK 3A @ TAMING SARI 1&2

TRACK 3B @ TAMING SARI 3

09.15-9.40

Paper 11 - Procurement of a Design-Build-Operate-Maintain (DBOM) Contractor for the National Intelligent Transport System (ITS) in South Africa (South Africa)
Speaker: Gail Bester

Paper 14 - Integrated Pedestrian Network in Kuala Lumpur - Making Connections (Malaysia)
Speaker: Ir Dr Leong Siew Mun

09.40-10.05

Paper 12 - Monash - Citylink - West Gate Upgrade Freeway Management System (Australia)
Speaker: Phillip Walsh

Paper 15 - Working with Local Communities: Integrating an Expressway in its Corridor - Study Case of the North Luzon Expressway in the Philippines (Philippines)
Speakers: Marc Desserrières, Donnah Ethel Gianan

10.05-10.30

Paper 13 - Introduction of Section Traffic Detection Systems for Advanced Road Management (Korea)
Speaker: Seungjun Lee

Paper 16 - Lane Change Experiment Aimed at Reducing Traffic Congestion (Japan)
Speaker: M. Mitsuhashi

10.30-11.00

Q&A

Q&A

11.00-11.30

 Network Break

11.30-12.30

Panel Session 3 @ Taming Sari 1&2
Management of Road Corridors: Innovations from the Developing Countries

Lead Moderator: Dato' Ir Hj Mohamad Husin (Malaysia)
Panel Members: Donnah Ethel Gianan (Philippines), Jack Yao (ITS Thailand) Jorge Acha (Mexico), Dr Max Antameng (indonesia)

12.30-14.00

Lunch @ Warisan Cafe

14.00-15.30

Workshop 1 @ Taming Sari 1&2
Multi-Lane Free Flow

Lead Moderator: Dato' Noorizah Hj Abd Hamid (Malaysia)
Panel members: Sazally Saidi (Malaysia), Zaida Abdul Aziz (Malaysia), Phillip Walsh (Australia), Jean Harito (Greece)

Workshop 2 @ Taming Sari 3
Joint Task Force: Preview - Connected Vehicle

Lead Moderator: Robert Cone (UK)
Panel members: Martial Chevreuil (France), Robert Arnold (USA)

ITS-TH Association, iTIC (Thailand)

15.30-16.00

Network Break

16.00-16.45

Seminar Conclusions @ Taming Sari 1&2

16.45-17.00

Closing Ceremony by Dato' Yong Khoon Seng, the Hon. Deputy Minister of Works, Malaysia

Third day of the Seminar (27 April)

07.00-14.30

Technical Visit 1

  • Proton Automotive Plant, Shah Alam
  • PLUS Traffic Monitoring Centre, Persada PLUS, Petaling Jaya
  • Putrajaya

Technical Visit 2

  • Integrated Transportation Terminal, Bandar Tasek Selatan, Kuala Lumpur
  • Malaysian Highway Authority Traffic Management Centre, Kajang
  • Putrajaya

Lunch

 Lunch


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