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The World Road Association aims to develop international cooperation and promote progress in the fields of road and road transport

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  4. Governance of Road Authorities
  5. Technical Reports

Technical Reports Governance of road authorities

This page lists technical reports of PIARC in the field of Governance of road authorities. These publications are classified chronologically.

  • Customer Experience and Public Value Creation – Technical Report

    The World Road Association (PIARC) has explored the performance of road and transport administrations focusing on the customer facing levels of service underpinning asset management, models and frameworks in use, how we capture creation of public value and understanding decisions and practices around communicating, engaging and activating the community. This report focusses its research on what approaches are currently happening across the world in respect of delivering an improved experience for [...]

  • The Role of Transport Agencies in Shaping Disruptive Technologies and Service Models – High Impact Summary

    This document is a High Impact Summary of the Final Report on The Role of Transport Agencies in Shaping Disruptive Technologies and Service Models produced by PIARC Technical Committee 1.1 through its Working Group. Under PIARC’s Strategic Plan 2020 - 2023, Technical Committee 1.1 (Performance of Transport Administrations) have sought to research challenges and emerging responses for transport agencies in understanding and successfully shaping disruptive technologies and service models. [...]

  • The Role Of Transport Agencies In Shaping Disruptive Technologies And Service Models - Technical Report

    Under PIARC’s Strategic Plan 2020 - 2023, Technical Committee 1.1 (Performance of Transport Administrations) have sought to research challenges and emerging responses for transport agencies in understanding and successfully shaping disruptive technologies and service models. Key technologies within scope include connected, electric and autonomous vehicles, digital highways, new transit modes, micromobility and shared mobility platforms, focused on the following questions: What are the technologies [...]

  • Climate Change, Other Hazards and Resilience of Road Networks

    This report contains a collection of case studies related to climate change, other hazards and resilience of road networks. It comprises an introduction, outlining the work program for Technical Committee (TC) 1.4 Climate Change and Resilience of Road Networks, and objectives of two Working Groups within the Technical Committee. These are Working Group 1, which aims to identify uniform and methodological approaches to increasing resilience of roads. It covers hazards and environmental threats within [...]

  • Customer Experience - A PIARC Case Study Analysis

    Research continues to show that when public agencies offer a better customer experience, they deliver measurable impacts across multiple priorities. To that end this report focusses its research on what approaches are currently happening across the world in respect of delivering an improved experience for all our customers and stakeholders. It is acknowledged that in many industries, the term “user” designates a person who uses a product or service and the term “customer” refers to a person [...]