Technical Reports Governance of road authorities

This page lists technical reports of PIARC in the field of Governance of road authorities. These publications are classified chronologically.

  • Customer Experience - A PIARC Case Study Analysis

    Research continues to show that when public agencies offer a better customer experience, they deliver measurable impacts across multiple priorities. To that end this report focusses its research on what approaches are currently happening across the world in respect of delivering an improved experience for all our customers and stakeholders. It is acknowledged that in many industries, the term “user” designates a person who uses a product or service and the term “customer” refers to a person [...]

  • The Role of Transport Agencies in Shaping Disruptive Technologies and Service Models - A Private Sector Roundtable

    Through its Technical Committee 1.1 Performance of Transport Administrations, PIARC is undertaking an extended investigation of disruptive technologies & service models impacting the roads and transport sector and how transport agencies are responding to the related challenges and opportunities in policy, regulatory, and organisational terms. Key questions being examined by TC 1.1 include: •   Which technologies and service models are having the greatest potential impact, in which ways, and [...]

  • The Role of Transport Agencies in Shaping Disruptive Technologies and Service Models - A PIARC Survey Report

    Through its Technical Committee 1.1 Performance of Transport Administrations , PIARC is undertaking an extended investigation of disruptive technologies & service models impacting the roads and transport sector and how transport agencies are responding to the related challenges and opportunities in policy, regulatory and organisational terms. Key questions being examined by TC 1.1 include: Which technologies and service models are having the greatest potential impact, in which ways, and [...]

  • Diversity and Talent Management in Transport Administrations – The Road to Success?

    The World Road Association (PIARC) tasked the Technical Committee 1.1 (Performance of Transport Administrations) to analyze effective approaches for defining and promoting Diversity in opportunity across the roads and transportation sectors, and for attracting new talents into the transport industry and in particular Transport Administrations and Road Owners and Operators. Within the frame of this task, Working Group 3 (Organisation of Staff and Human Resources) is working with the objective to [...]

  • How Countries Undertake Well-Prepared Projects: A Review on Ten Countries

    It is well acknowledged that good project preparation tends to deliver better outcomes (benefits) as well as providing good project management performance (with respect to budget, delays and quality). This report presents processes put in place in 10 countries to deliver well-prepared transport projects. This literature review is the first task force deliverable, and it aims to identify good practices found in countries of different income levels and moreover of different cultures. All ten members [...]


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